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ANSWERS TO YOUR QUESTIONS

Shipping Information

IS DELIVERY FREE FOR LOCAL ORDERS?
Yes at this time deliveries over $50 include free local delivery. If your order is under $50 there is a $5.00 delivery fee which will be added to the order, unless you can meet us at one of our daily drop off spots in Barrie. (contact us for more details)
WHAT SHIPPING METHODS ARE AVAILABLE?
We ship via multiple couriers.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders are processed within 1-2 business days and shipping depends on the couriers. Shipping can take anywhere from 2-8 days depending on the time of year, holidays and where you located. Rural areas usually take a little longer than those located in cities. 
WHAT QUALIFIES FOR FREE DELIVERY 
We can deliver most items locally, however there are some items we cannot due to their size and weight. These include but is not limited to certain reflectors, large bags of soils and some large tents. If you order an item that we cannot deliver locally, we will reach out to you. 
DO YOU SHIP INTERNATIONALLY?
At this time we do not.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept credit card, debit, e-transfer, apple pay, and cash on delivery (COD) for local orders.
IS BUYING ON-LINE SAFE?
Of course it is. What year do you live in? ;) It is very safe and your credit card company protects you from fraud, so you have nothing to worry about.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can reach out to us via the contact page or directly from product pages if you have any questions.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Just click here to visit the contact page and send us an email. Remember to include the order ID, and name on the order.
HOW DO I TRACK MY ORDER?
Tracking is sent to you within 24hrs of your order being shipped. Please do not contact unless it has been 2-3 business days since you placed the order. We do not ship out on weekends. Please take note of holidays.
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